Aspen and Kira Pet Supplies believe in our customers coming first. If you have any issue with the site or cannot find what you are looking for, please contact us either via the form below, email or phone and we will do our best to meet your needs!
Our Customer Service hours are 8 am to 5:30 pm (Eastern Time), Monday through Friday. 9 am to 4 pm on Saturday. If you have questions concerning your order or how to navigate the site or for advice concerning a product, our friendly, knowledgeable staff can be reached at 518-732-2724.
We will respond to all inquiries within 24 hours and often times we can respond within a few hours. When sending an inquiry regarding your order, please include your customer number and/or order number along with your name for the fastest response. Please notify us with any feedback you have on the site. We would be most appreciative of any comments. Also, if you don't see a product, please contact us, we deal with over 400 pet supply manufacturers and we can often times get you the product you are looking for.